條款Terms

歡迎來到 NRCityRomeTours.

這些條款及細則（「條款」）規範您存取和使用 nrcityrometours.com，包括瀏覽我們的網站、建立帳戶、預訂、購買或使用透過我們的平臺提供的旅遊、景點門票和體驗。

瀏覽我們的網站或預訂即表示你同意這些條款。如果您不同意本條款的任何部分，請勿使用我們的服務。

1.關於NRCityRomeTours

NRCityRomeTours提供了一個線上平臺，旅客可以透過該平臺發現和預訂羅馬的特定旅遊、景點門票、活動和體驗。

根據活動的不同，實際體驗可能由NRCityRomeTours、獨立旅遊運營商、景點、導遊、交通服務提供商或其他第三方供應商運營。

因此，負責特定體驗的供應商可能會有適用於該預訂的額外規定。

2.資格

根據適用於您的法律，您必須具有訂立具有約束力的協議的法律能力。

預訂時，你確認：

• 你提供的資料準確無誤；
• 你有權預訂；
• 您將遵守這些條款；
• 你必須遵守已預訂活動的相關規定。

如果您代表其他旅客預訂，您有責任確保對方了解適用的預訂要求。

3. Website Use

You may use our website only for lawful purposes.

You must not:

• Use the website for fraudulent purposes;
• Attempt to gain unauthorised access;
• Interfere with website security;
• Introduce malicious software;
• Scrape, copy or reproduce substantial website content without permission;
• Use automated systems in a manner that disrupts our services;
• Impersonate another person or business;
• Submit false, misleading or unlawful information.

We may suspend or restrict access where we reasonably believe the website is being misused.

4. Accounts

Some website functions may require an account.

You are responsible for maintaining the confidentiality of your login information and for activity carried out through your account.

Please notify us promptly if you believe your account has been accessed without authorisation.

We may suspend or terminate an account where necessary to protect the website, customers or our business.

5. Booking Process

A booking request becomes confirmed only when NRCityRomeTours or the relevant booking system provides a booking confirmation.

A booking confirmation may include:

• Booking reference;
• Date and time;
• Number of participants;
• Meeting point;
• Ticket or voucher information;
• 供應商詳情
• 取消條件；
• 特別說明

您有責任檢查確認，並在任何資訊出現錯誤時立即通知我們。

6.價格和可訂狀態

預訂確認前，我們網站上顯示的價格和可訂狀態可能會有所變動。

預訂成功確認後，除非出現明顯的價格錯誤、技術錯誤、詐騙或其他特殊情況，否則通常會套用確認中顯示的價格。

部分活動可能會收取額外費用，包括當地費用、交通費、城市稅或選用服務。任何此類費用都將在適用情況下予以識別。

7.付款

必須使用預訂過程中提供的付款方式完成付款。

提供付款資料，即表示你確認已獲授權使用相關付款方式。

在成功收到所需付款之前，預訂可能會保持未確認狀態。

我們可能會使用外部付款服務供應商來安全地處理交易。

8.取消和退款

取消規則因活動和供應商而異。

The cancellation policy displayed on the relevant booking page or confirmation will normally determine whether a cancellation is eligible for a refund.

Where an activity states Free Cancellation, the booking may be cancelled within the specified cancellation period without the applicable cancellation charge.

If you cancel after the permitted cancellation deadline, a partial refund or no refund may apply depending on the supplier’s rules.

Certain tickets or experiences may be non-refundable.

Refund processing times may depend on the payment provider and banking system.

9. Changes to Your Booking

Requests to change a booking are subject to availability and the conditions of the relevant activity.

A change may affect:

• Date;
• Time;
• Number of participants;
• Price;
• Availability;
• Cancellation conditions.

We cannot guarantee that every requested modification can be accommodated.

10. Supplier and Experience Conditions

Every tour or attraction may have its own operational requirements.

These may include:

• Minimum or maximum age;
• Identification requirements;
• Dress codes;
• Accessibility restrictions;
• Meeting-point instructions;
• Security procedures;
• 禁止物品；
• 參與者的健康或行動能力要求；
• 天氣相關限制；
• 特殊設備要求。

您有責任在預訂前查看這些條件，並在體驗期間遵循供應商的合理指示。

11.集合地點與守時

您有責任在規定的時間到達指定的集合地點。

如果您遲到或未能參加活動，供應商可能會將預訂視為沒有出現。

除非相關活動另有規定，否則錯過的導覽或門票可能不符合退款資格。

NRCityRomeTours對旅客未能準時抵達造成的損失概不負責。

12.供應商變更或取消

有時體驗可能需要變更或取消，原因如下：

• Weather
• 安全疑慮；
• 營運問題；
• Attraction closures;
• Strikes;
• Government restrictions;
• Unforeseen circumstances;
• Insufficient availability;
• Events outside the supplier’s reasonable control.

Where possible, we will communicate material changes to affected customers and provide the options available under the relevant booking conditions.

13. Force Majeure

Neither NRCityRomeTours nor the relevant supplier will be responsible for failure or delay caused by circumstances beyond reasonable control.

Such circumstances may include natural disasters, severe weather, war, terrorism, civil unrest, government action, transport disruption, strikes, epidemics, technical failures or other extraordinary events.

14. Third-Party Suppliers

Some services available through our platform are provided by independent third parties.

The third-party supplier may be responsible for the actual delivery of the experience, including guides, transportation, venue access and on-site operations.

Additional supplier terms may apply.

Where supplier terms conflict with these Terms in relation to the operation or cancellation of a specific activity, the specific activity conditions may apply.

15. Customer Responsibilities

You agree to:

• Provide accurate booking information;
• Follow applicable laws and venue rules;
• Follow reasonable instructions from guides and suppliers;
• Behave respectfully toward staff and other travellers;
• Avoid damaging property;
• Avoid conduct that creates danger or significant disruption.

A supplier may refuse participation or remove a traveller from an activity where their conduct creates a safety risk or seriously affects other participants.

16. Accessibility and Special Requirements

我們希望在有相關資訊的情況下，提供清晰的無障礙資訊。

然而，並非所有體驗都適合每位旅客。

如果你有行動不便、無障礙設施、飲食或其他特殊要求，請檢查活動資料，並在預訂前與我們聯絡。

17.評論和用戶貢獻

在我們的網站允許客戶提交評論、照片或其他內容的情況下，您同意您的貢獻：

• 據你所知，他是誠實的。
• 不包含非法或誹謗材料；
• 不侵犯他人權利；
• 不包含惡意軟體；
• 未經許可，不得包含他人的私人資料。

我們可能會審核、刪除或拒絕發佈違反我們政策或適用法律的內容。

智慧財產權

除非另有說明，否則本網站的設計、品牌、文字、圖形、照片、標誌、軟體和其他原始材料均由NRCityRomeTours或其各自的權利持有人擁有或授權。

您可以查看和使用網站內容作個人非商業旅遊計劃用途。

未經事先書面許可，您不得複製、重新分發、修改、銷售、發佈或商業利用大量網站內容。

Third-party trademarks and logos remain the property of their respective owners.

19. Third-Party Links

Our website may contain links to external websites.

These links are provided for convenience or informational purposes.

NRCityRomeTours does not control third-party websites and is not responsible for their content, availability, security or privacy practices.

20. Website Information

We make reasonable efforts to keep information on our website accurate and current.

However, descriptions, prices, schedules, availability, photographs and other information may occasionally contain errors or become outdated.

We reserve the right to correct errors and update information without prior notice.

21. Limitation of Liability

To the extent permitted by applicable law, NRCityRomeTours will not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or an experience, except where such liability cannot legally be excluded.

We are not responsible for circumstances that are outside our reasonable control or for the acts or omissions of independent suppliers.

Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable law.

22. Personal Data

Your use of our website is also subject to our Privacy Policy, which explains how personal information is collected and processed.

By using our services, you acknowledge that information may need to be processed to administer bookings, provide customer support, complete payments and comply with legal obligations.

23. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on our website and will include the date of the most recent update.

For existing bookings, the terms applicable at the time of confirmation will generally continue to govern that booking unless applicable law or the booking conditions provide otherwise.

24. Governing Law

These Terms shall be interpreted and applied in accordance with applicable law.

Where mandatory consumer-protection laws grant you rights that cannot legally be waived, those rights remain unaffected.

任何爭議都應首先向NRCityRomeTours提出，以便我們嘗試友好地解決。

25.聯系方式

如對預訂、取消、變更或本條款有任何疑問，請透過以下網址發佈的聯絡方式聯絡NRCityRomeTours ：

nrcityrometours.com

使用我們的網站或進行預訂，即表示你確認已閱讀並理解這些條款及細則。