服務條款

欢迎使用 NRCityRomeTours.

这些条款和条件（ “条款” ）适用于您访问和使用 nrcityrometours.com包括浏览我们的网站、创建账户、进行预订以及购买或使用通过我们的平台提供的旅游、景点门票和体验。

访问我们的网站或进行预订，即表示您同意这些条款。如果您不同意本条款的任何部分，请不要使用我们的服务。

1.关于NRCityRomeTours

NRCityRomeTours提供了一个在线平台，旅客可以通过该平台发现和预订罗马的特定旅游、景点门票、活动和体验。

根据活动的不同，实际体验可能由NRCityRomeTours、独立旅游运营商、景点、导游、交通服务提供商或其他第三方供应商运营。

因此，负责特定体验的供应商可能会制定适用于该预订的其他规则。

2.资格。

根据适用于您的法律，您必须具有签订具有约束力的协议的法律能力。

预订时，您确认：

• 您提供的信息准确无误；
• 您有权预订；
• 您将遵守这些条款；
• 您将遵守已预订活动的相关规定。

如果您代表其他旅客预订，您有责任确保他们了解适用的预订要求。

3. Website Use

You may use our website only for lawful purposes.

You must not:

• Use the website for fraudulent purposes;
• Attempt to gain unauthorised access;
• Interfere with website security;
• Introduce malicious software;
• Scrape, copy or reproduce substantial website content without permission;
• Use automated systems in a manner that disrupts our services;
• Impersonate another person or business;
• Submit false, misleading or unlawful information.

We may suspend or restrict access where we reasonably believe the website is being misused.

4. Accounts

Some website functions may require an account.

You are responsible for maintaining the confidentiality of your login information and for activity carried out through your account.

Please notify us promptly if you believe your account has been accessed without authorisation.

We may suspend or terminate an account where necessary to protect the website, customers or our business.

5. Booking Process

A booking request becomes confirmed only when NRCityRomeTours or the relevant booking system provides a booking confirmation.

A booking confirmation may include:

• Booking reference;
• Date and time;
• Number of participants;
• Meeting point;
• Ticket or voucher information;
• 供应商详细信息
• 取消条件；
• 特殊指示

您有责任检查确认信息，并在任何信息出现错误时及时通知我们。

6.价格和可订状态

预订确认前，我们网站上显示的价格和可订状态可能会发生变化。

预订成功确认后，通常将适用确认书中显示的价格，除非出现明显的定价错误、技术错误、欺诈或其他特殊情况。

某些活动可能会收取额外费用，包括当地费用、交通费、城市税或可选服务。任何此类收费将在适用的情况下进行标识。

7. 付款

付款必须使用预订过程中提供的付款方式完成。

提供付款信息即表示您确认已获授权使用相关付款方式。

在成功收到所需付款之前，订单可能会保持未确认状态。

我们可能会使用外部支付提供商来安全地处理交易。

8.取消预订和退款

取消规则因活动和供应商而异。

The cancellation policy displayed on the relevant booking page or confirmation will normally determine whether a cancellation is eligible for a refund.

Where an activity states Free Cancellation, the booking may be cancelled within the specified cancellation period without the applicable cancellation charge.

If you cancel after the permitted cancellation deadline, a partial refund or no refund may apply depending on the supplier’s rules.

Certain tickets or experiences may be non-refundable.

Refund processing times may depend on the payment provider and banking system.

9. Changes to Your Booking

Requests to change a booking are subject to availability and the conditions of the relevant activity.

A change may affect:

• Date;
• Time;
• Number of participants;
• Price;
• 可得性；
• Cancellation conditions.

We cannot guarantee that every requested modification can be accommodated.

10. Supplier and Experience Conditions

Every tour or attraction may have its own operational requirements.

These may include:

• Minimum or maximum age;
• Identification requirements;
• Dress codes;
• Accessibility restrictions;
• Meeting-point instructions;
• Security procedures;
• Prohibited items;
• 参与者的健康或行动要求；
• 与天气有关的限制；
• 特种设备要求。

您有责任在预订前查看这些条件，并在体验期间遵循供应商的合理指示。

11.集合地点和准时性

您有责任在规定的时间到达指定的集合地点。

如果您迟到或未能参加某项活动，供应商可能会将预订视为未到场。

除非相关活动另有规定，否则错过的导览或门票可能不符合退款条件。

NRCityRomeTours对旅客未能按时到达造成的损失概不负责。

12.供应商变更或取消

有时，由于以下原因，体验可能需要更改或取消：

• 天 气
• 安全問題
• 运营问题
• 景点关闭；
• 罢工
• Government restrictions;
• Unforeseen circumstances;
• Insufficient availability;
• Events outside the supplier’s reasonable control.

Where possible, we will communicate material changes to affected customers and provide the options available under the relevant booking conditions.

13. Force Majeure

Neither NRCityRomeTours nor the relevant supplier will be responsible for failure or delay caused by circumstances beyond reasonable control.

Such circumstances may include natural disasters, severe weather, war, terrorism, civil unrest, government action, transport disruption, strikes, epidemics, technical failures or other extraordinary events.

14. Third-Party Suppliers

Some services available through our platform are provided by independent third parties.

The third-party supplier may be responsible for the actual delivery of the experience, including guides, transportation, venue access and on-site operations.

Additional supplier terms may apply.

Where supplier terms conflict with these Terms in relation to the operation or cancellation of a specific activity, the specific activity conditions may apply.

15. Customer Responsibilities

You agree to:

• Provide accurate booking information;
• Follow applicable laws and venue rules;
• Follow reasonable instructions from guides and suppliers;
• Behave respectfully toward staff and other travellers;
• Avoid damaging property;
• Avoid conduct that creates danger or significant disruption.

A supplier may refuse participation or remove a traveller from an activity where their conduct creates a safety risk or seriously affects other participants.

16. Accessibility and Special Requirements

We aim to provide clear information about accessibility where such information is available.

However, not every experience is suitable for every traveller.

如果您有行动不便、无障碍、饮食或其他特殊要求，请检查活动信息，并在需要澄清时在预订前联系我们。

17.评价和用户贡献

在我们的网站允许客户提交评论、照片或其他内容的情况下，您同意您的贡献：

• 据你所知是真实的；
• 不包含非法或诽谤材料；
• 不侵犯他人的权利；
• 不包含恶意软件；
• 未经许可，不得包含他人的私人信息。

我们可能会审核、删除或拒绝发布违反我们政策或适用法律的内容。

知识产权。

除非另有说明，否则本网站的设计、品牌、文字、图形、照片、徽标、软件和其他原始材料均归NRCityRomeTours或其各自的权利人所有或许可。

You may view and use website content for personal, non-commercial travel-planning purposes.

You may not reproduce, redistribute, modify, sell, publish or commercially exploit substantial website content without prior written permission.

Third-party trademarks and logos remain the property of their respective owners.

19. Third-Party Links

Our website may contain links to external websites.

These links are provided for convenience or informational purposes.

NRCityRomeTours does not control third-party websites and is not responsible for their content, availability, security or privacy practices.

20. Website Information

We make reasonable efforts to keep information on our website accurate and current.

However, descriptions, prices, schedules, availability, photographs and other information may occasionally contain errors or become outdated.

We reserve the right to correct errors and update information without prior notice.

21. Limitation of Liability

To the extent permitted by applicable law, NRCityRomeTours will not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or an experience, except where such liability cannot legally be excluded.

We are not responsible for circumstances that are outside our reasonable control or for the acts or omissions of independent suppliers.

Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable law.

22. Personal Data

Your use of our website is also subject to our 隐私条款, which explains how personal information is collected and processed.

By using our services, you acknowledge that information may need to be processed to administer bookings, provide customer support, complete payments and comply with legal obligations.

23. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on our website and will include the date of the most recent update.

For existing bookings, the terms applicable at the time of confirmation will generally continue to govern that booking unless applicable law or the booking conditions provide otherwise.

24. Governing Law

These Terms shall be interpreted and applied in accordance with applicable law.

Where mandatory consumer-protection laws grant you rights that cannot legally be waived, those rights remain unaffected.

Any dispute should first be raised with NRCityRomeTours so that we can attempt to resolve it amicably.

25. Contact

For questions regarding bookings, cancellations, changes or these Terms, please contact NRCityRomeTours through the contact details published on:

nrcityrometours.com

By using our website or making a booking, you confirm that you have read and understood these Terms & Conditions.