Termos

Welcome to NRCityRomeTours.

These Terms & Conditions (“Terms”) govern your access to and use of nrcityrometours.com, including browsing our website, creating an account, making reservations and purchasing or using tours, attraction tickets and experiences offered through our platform.

By accessing our website or making a booking, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. About NRCityRomeTours

NRCityRomeTours provides an online platform through which travellers can discover and book selected tours, attraction tickets, activities and experiences in Rome.

Depending on the activity, the actual experience may be operated by NRCityRomeTours, an independent tour operator, attraction, guide, transportation provider or another third-party supplier.

The supplier responsible for a particular experience may therefore have additional rules that apply to that booking.

2. Eligibility

You must be legally capable of entering into a binding agreement under the laws applicable to you.

When making a booking, you confirm that:

• The information you provide is accurate;
• You have authority to make the reservation;
• You will comply with these Terms;
• You will comply with the rules communicated for the booked activity.

If you are booking on behalf of other travellers, you are responsible for ensuring that they understand the applicable booking requirements.

3. Uso do Site

Você poderá utilizar o Website apenas para propósitos lícitos.

Não deve:

• Utilizar o site para fins fraudulentos;
• Tentativa de obter acesso não autorizado;
• Interferir na segurança do site;
• Introduzir software malicioso;
• Extrair, copiar ou reproduzir conteúdo substancial de um site sem permissão;
• Utilizar sistemas automatizados de uma forma que perturbe os nossos serviços;
• Personificar outra pessoa ou empresa;
• Envie informações falsas, enganosas ou ilegais.

Podemos suspender ou restringir o acesso quando acreditarmos razoavelmente que o site está a ser utilizado indevidamente.

4. Contas

Algumas funções do site podem exigir uma conta.

É responsável por manter a confidencialidade das suas informações de início de sessão e pela atividade realizada através da sua conta.

Please notify us promptly if you believe your account has been accessed without authorisation.

We may suspend or terminate an account where necessary to protect the website, customers or our business.

5. Booking Process

A booking request becomes confirmed only when NRCityRomeTours or the relevant booking system provides a booking confirmation.

A booking confirmation may include:

• Booking reference;
• Date and time;
• Number of participants;
• Meeting point;
• Ticket or voucher information;
• Supplier details;
• Cancellation conditions;
• Special instructions.

You are responsible for checking the confirmation and informing us promptly if any information appears incorrect.

6. Prices and Availability

Prices and availability displayed on our website may change before a booking is confirmed.

Once a booking has been successfully confirmed, the price shown in your confirmation will generally apply, except where an obvious pricing error, technical error, fraud or other exceptional circumstance applies.

Some activities may have additional charges, including local fees, transportation charges, city taxes or optional services. Any such charges will be identified where applicable.

7. Payment

Payment must be completed using the payment methods offered during the booking process.

By providing payment information, you confirm that you are authorised to use the relevant payment method.

A booking may remain unconfirmed until the required payment has been successfully received.

We may use external payment providers to securely process transactions.

8. Cancellation and Refunds

Cancellation rules vary by activity and supplier.

A política de cancelamento exibida na página de reserva ou confirmação relevante normalmente determinará se um cancelamento é elegível para um reembolso.

Onde uma atividade afirma Cancelamento grátis, a reserva pode ser cancelada dentro do período de cancelamento especificado sem a taxa de cancelamento aplicável.

Se cancelar após o prazo de cancelamento permitido, poderá ser aplicado um reembolso parcial ou nenhum reembolso, dependendo das regras do fornecedor.

Certos bilhetes ou experiências podem não ser reembolsáveis.

Os tempos de processamento do reembolso podem depender do provedor de pagamento e do sistema bancário.

9. Alterações à sua reserva

Os pedidos de alteração de uma reserva estão sujeitos à disponibilidade e às condições da atividade relevante.

Uma alteração pode afetar:

• Data;
• Tempo;
• Number of participants;
• Preço;
• Disponibilidade
• Condições de Cancelamento

We cannot guarantee that every requested modification can be accommodated.

10. Supplier and Experience Conditions

Every tour or attraction may have its own operational requirements.

These may include:

• Minimum or maximum age;
• Identification requirements;
• Dress codes;
• Accessibility restrictions;
• Meeting-point instructions;
• Security procedures;
• Prohibited items;
• Participant health or mobility requirements;
• Weather-related limitations;
• Special equipment requirements.

You are responsible for reviewing these conditions before booking and following the supplier’s reasonable instructions during the experience.

11. Meeting Points and Punctuality

You are responsible for arriving at the stated meeting point at the required time.

If you arrive late or fail to attend an activity, the supplier may treat the booking as a no-show.

Unless the relevant activity specifically provides otherwise, a missed tour or ticket may not qualify for a refund.

NRCityRomeTours is not responsible for losses caused by a traveller’s failure to arrive on time.

12. Changes or Cancellation by Suppliers

Sometimes an experience may need to be changed or cancelled due to:

• Weather;
• Safety concerns;
• Operational issues;
• Fechamentos de atrativos;
• Golpes
• Restrições governamentais;
• Circunstâncias Imprevistas
• Disponibilidade insuficiente;
• Eventos fora do controle razoável do fornecedor.

Sempre que possível, comunicaremos alterações materiais aos clientes afetados e forneceremos as opções disponíveis nas condições de reserva relevantes.

13 Força Maior//

Nem a NRCityRomeTours nem o fornecedor relevante serão responsáveis por falhas ou atrasos causados por circunstâncias além do controle razoável.

Tais circunstâncias podem incluir desastres naturais, condições climáticas severas, guerra, terrorismo, agitação civil, ação governamental, interrupção do transporte, greves, epidemias, falhas técnicas ou outros eventos extraordinários.

Fornecimentos de terceiros

Alguns serviços disponíveis através da nossa plataforma são fornecidos por terceiros independentes.

O fornecedor terceirizado pode ser responsável pela entrega real da experiência, incluindo guias, transporte, acesso ao local e operações no local.

Termos adicionais do fornecedor podem ser aplicados.

Quando os termos do fornecedor entrarem em conflito com estes Termos em relação à operação ou cancelamento de uma atividade específica, as condições específicas da atividade podem ser aplicadas.

15. Customer Responsibilities

You agree to:

• Provide accurate booking information;
• Follow applicable laws and venue rules;
• Follow reasonable instructions from guides and suppliers;
• Behave respectfully toward staff and other travellers;
• Avoid damaging property;
• Avoid conduct that creates danger or significant disruption.

A supplier may refuse participation or remove a traveller from an activity where their conduct creates a safety risk or seriously affects other participants.

16. Accessibility and Special Requirements

We aim to provide clear information about accessibility where such information is available.

However, not every experience is suitable for every traveller.

If you have mobility, accessibility, dietary or other special requirements, please check the activity information and contact us before booking when clarification is needed.

17. Reviews and User Contributions

Where our website allows customers to submit reviews, photographs or other content, you agree that your contribution:

• Is truthful to the best of your knowledge;
• Does not contain unlawful or defamatory material;
• Does not infringe another person’s rights;
• Does not contain malicious software;
• Does not include another person’s private information without permission.

We may moderate, remove or decline to publish content that violates our policies or applicable law.

18. Intellectual Property

Unless otherwise indicated, the website’s design, branding, text, graphics, photographs, logos, software and other original materials are owned by or licensed to NRCityRomeTours or their respective rights holders.

You may view and use website content for personal, non-commercial travel-planning purposes.

You may not reproduce, redistribute, modify, sell, publish or commercially exploit substantial website content without prior written permission.

Marcas e logotipos de terceiros permanecem propriedade de seus respectivos proprietários.

Ligações de terceiros

O nosso site pode conter links para sites externos.

Esses links são fornecidos para fins de conveniência ou informativos.

A NRCityRomeTours não controla sites de terceiros e não é responsável pelo seu conteúdo, disponibilidade, segurança ou práticas de privacidade.

INFORMAÇÕES DO WEBSITE

Fazemos esforços razoáveis para manter as informações no nosso site precisas e atualizadas.

No entanto, descrições, preços, horários, disponibilidade, fotografias e outras informações podem ocasionalmente conter erros ou ficar desatualizadas.

Reservamo-nos o direito de corrigir erros e atualizar informações sem aviso prévio.

21. Limitation of Liability

To the extent permitted by applicable law, NRCityRomeTours will not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or an experience, except where such liability cannot legally be excluded.

We are not responsible for circumstances that are outside our reasonable control or for the acts or omissions of independent suppliers.

Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable law.

22. Personal Data

Your use of our website is also subject to our Privacy Policy, which explains how personal information is collected and processed.

By using our services, you acknowledge that information may need to be processed to administer bookings, provide customer support, complete payments and comply with legal obligations.

23. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on our website and will include the date of the most recent update.

For existing bookings, the terms applicable at the time of confirmation will generally continue to govern that booking unless applicable law or the booking conditions provide otherwise.

24. Governing Law

These Terms shall be interpreted and applied in accordance with applicable law.

Where mandatory consumer-protection laws grant you rights that cannot legally be waived, those rights remain unaffected.

Any dispute should first be raised with NRCityRomeTours so that we can attempt to resolve it amicably.

25. Contact

For questions regarding bookings, cancellations, changes or these Terms, please contact NRCityRomeTours through the contact details published on:

nrcityrometours.com

By using our website or making a booking, you confirm that you have read and understood these Terms & Conditions.