Termes

Bienvenue sur NRCityRomeTours.

Ces conditions générales (« Conditions ») régissent votre accès et votre utilisation de nrcityrometours.com, notamment en naviguant sur notre site Web, en créant un compte, en effectuant des réservations et en achetant ou en utilisant des visites, des billets d'attraction et des expériences proposées sur notre plateforme.

En accédant à notre site Web ou en effectuant une réservation, vous acceptez les présentes Conditions. Si vous n'êtes pas d'accord avec une partie de ces Conditions, veuillez ne pas utiliser nos services.

1. À propos de NRCityRomeTours

NRCityRomeTours fournit une plate-forme en ligne grâce à laquelle les voyageurs peuvent découvrir et réserver des visites sélectionnées, des billets d'attraction, des activités et des expériences à Rome.

Selon l'activité, l'expérience réelle peut être gérée par NRCityRomeTours, un voyagiste indépendant, une attraction, un guide, un fournisseur de transport ou un autre fournisseur tiers.

Le fournisseur responsable d'une expérience particulière peut donc avoir des règles supplémentaires qui s'appliquent à cette réservation.

2. Admissibilité

Vous devez avoir la capacité juridique de conclure un accord contraignant en vertu des lois qui vous sont applicables.

Lorsque vous effectuez une réservation, vous confirmez que :

• Les informations que vous fournissez sont exactes ;
• Vous avez le pouvoir de faire la réservation ;
• You will comply with these Terms;
• You will comply with the rules communicated for the booked activity.

If you are booking on behalf of other travellers, you are responsible for ensuring that they understand the applicable booking requirements.

3. Website Use

You may use our website only for lawful purposes.

You must not:

• Use the website for fraudulent purposes;
• Attempt to gain unauthorised access;
• Interfere with website security;
• Introduce malicious software;
• Scrape, copy or reproduce substantial website content without permission;
• Use automated systems in a manner that disrupts our services;
• Impersonate another person or business;
• Submit false, misleading or unlawful information.

We may suspend or restrict access where we reasonably believe the website is being misused.

4. Accounts

Some website functions may require an account.

You are responsible for maintaining the confidentiality of your login information and for activity carried out through your account.

Please notify us promptly if you believe your account has been accessed without authorisation.

We may suspend or terminate an account where necessary to protect the website, customers or our business.

5. Booking Process

A booking request becomes confirmed only when NRCityRomeTours or the relevant booking system provides a booking confirmation.

A booking confirmation may include:

• Booking reference;
• Date and time;
• Number of participants;
• Meeting point;
• Informations sur les billets ou les bons ;
• Coordonnées du fournisseur
• Conditions d’annulation
• Instruction spéciales

Vous êtes responsable de vérifier la confirmation et de nous informer rapidement si des informations semblent incorrectes.

Prix et Disponibilité

Les prix et la disponibilité affichés sur notre site Web peuvent changer avant qu'une réservation ne soit confirmée.

Une fois qu'une réservation a été confirmée avec succès, le prix indiqué dans votre confirmation s'appliquera généralement, sauf en cas d'erreur de prix évidente, d'erreur technique, de fraude ou d'autres circonstances exceptionnelles.

Certaines activités peuvent entraîner des frais supplémentaires, notamment des frais locaux, des frais de transport, des taxes de séjour ou des services optionnels. Ces frais seront identifiés le cas échéant.

7. Conditions de paiement

Le paiement doit être effectué en utilisant les modes de paiement proposés lors du processus de réservation.

En fournissant des informations de paiement, vous confirmez que vous êtes autorisé à utiliser le mode de paiement concerné.

Une réservation peut rester non confirmée jusqu'à ce que le paiement requis ait été reçu avec succès.

Nous pouvons faire appel à des fournisseurs de paiement externes pour traiter les transactions en toute sécurité.

Annulation et Remboursements

Cancellation rules vary by activity and supplier.

The cancellation policy displayed on the relevant booking page or confirmation will normally determine whether a cancellation is eligible for a refund.

Where an activity states Free Cancellation, the booking may be cancelled within the specified cancellation period without the applicable cancellation charge.

If you cancel after the permitted cancellation deadline, a partial refund or no refund may apply depending on the supplier’s rules.

Certain tickets or experiences may be non-refundable.

Refund processing times may depend on the payment provider and banking system.

9. Changes to Your Booking

Requests to change a booking are subject to availability and the conditions of the relevant activity.

A change may affect:

• Date;
• Time;
• Number of participants;
• Price;
• Disponibilité ;
• Cancellation conditions.

We cannot guarantee that every requested modification can be accommodated.

10. Supplier and Experience Conditions

Every tour or attraction may have its own operational requirements.

These may include:

• Minimum or maximum age;
• Identification requirements;
• Dress codes;
• Accessibility restrictions;
• Meeting-point instructions;
• Security procedures;
• Articles interdits ;
• Exigences en matière de santé ou de mobilité des participants ;
• Limitations liées aux conditions météorologiques ;
• Exigences particulières en matière d'équipement.

Il vous incombe de consulter ces conditions avant de réserver et de suivre les instructions raisonnables du fournisseur pendant l'expérience.

11. Points de rencontre et ponctualité

Vous êtes responsable d'arriver au point de rendez-vous indiqué à l'heure requise.

Si vous arrivez en retard ou ne participez pas à une activité, le fournisseur peut traiter la réservation comme une non-présentation.

À moins que l'activité concernée n'en dispose autrement, une visite ou un billet manqué peut ne pas donner droit à un remboursement.

NRCityRomeTours is not responsible for losses caused by a traveller’s failure to arrive on time.

12. Changes or Cancellation by Suppliers

Sometimes an experience may need to be changed or cancelled due to:

• temps, météo;
• Safety concerns;
• Operational issues;
• Attraction closures;
• Strikes;
• Government restrictions;
• Unforeseen circumstances;
• Insufficient availability;
• Events outside the supplier’s reasonable control.

Where possible, we will communicate material changes to affected customers and provide the options available under the relevant booking conditions.

13. Force Majeure

Neither NRCityRomeTours nor the relevant supplier will be responsible for failure or delay caused by circumstances beyond reasonable control.

Such circumstances may include natural disasters, severe weather, war, terrorism, civil unrest, government action, transport disruption, strikes, epidemics, technical failures or other extraordinary events.

14. Third-Party Suppliers

Some services available through our platform are provided by independent third parties.

The third-party supplier may be responsible for the actual delivery of the experience, including guides, transportation, venue access and on-site operations.

Additional supplier terms may apply.

Where supplier terms conflict with these Terms in relation to the operation or cancellation of a specific activity, the specific activity conditions may apply.

15. Customer Responsibilities

You agree to:

• Provide accurate booking information;
• Follow applicable laws and venue rules;
• Follow reasonable instructions from guides and suppliers;
• Behave respectfully toward staff and other travellers;
• Avoid damaging property;
• Avoid conduct that creates danger or significant disruption.

A supplier may refuse participation or remove a traveller from an activity where their conduct creates a safety risk or seriously affects other participants.

16. Accessibility and Special Requirements

We aim to provide clear information about accessibility where such information is available.

However, not every experience is suitable for every traveller.

If you have mobility, accessibility, dietary or other special requirements, please check the activity information and contact us before booking when clarification is needed.

17. Reviews and User Contributions

Where our website allows customers to submit reviews, photographs or other content, you agree that your contribution:

• Is truthful to the best of your knowledge;
• Does not contain unlawful or defamatory material;
• Does not infringe another person’s rights;
• Does not contain malicious software;
• Does not include another person’s private information without permission.

We may moderate, remove or decline to publish content that violates our policies or applicable law.

18. Intellectual Property

Unless otherwise indicated, the website’s design, branding, text, graphics, photographs, logos, software and other original materials are owned by or licensed to NRCityRomeTours or their respective rights holders.

You may view and use website content for personal, non-commercial travel-planning purposes.

You may not reproduce, redistribute, modify, sell, publish or commercially exploit substantial website content without prior written permission.

Third-party trademarks and logos remain the property of their respective owners.

19. Third-Party Links

Our website may contain links to external websites.

These links are provided for convenience or informational purposes.

NRCityRomeTours does not control third-party websites and is not responsible for their content, availability, security or privacy practices.

20. Website Information

We make reasonable efforts to keep information on our website accurate and current.

However, descriptions, prices, schedules, availability, photographs and other information may occasionally contain errors or become outdated.

We reserve the right to correct errors and update information without prior notice.

21. Limitation of Liability

To the extent permitted by applicable law, NRCityRomeTours will not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or an experience, except where such liability cannot legally be excluded.

We are not responsible for circumstances that are outside our reasonable control or for the acts or omissions of independent suppliers.

Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable law.

22. Personal Data

Your use of our website is also subject to our Politique de Confidentialité, which explains how personal information is collected and processed.

By using our services, you acknowledge that information may need to be processed to administer bookings, provide customer support, complete payments and comply with legal obligations.

23. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on our website and will include the date of the most recent update.

For existing bookings, the terms applicable at the time of confirmation will generally continue to govern that booking unless applicable law or the booking conditions provide otherwise.

24. Governing Law

These Terms shall be interpreted and applied in accordance with applicable law.

Where mandatory consumer-protection laws grant you rights that cannot legally be waived, those rights remain unaffected.

Any dispute should first be raised with NRCityRomeTours so that we can attempt to resolve it amicably.

25. Contact

For questions regarding bookings, cancellations, changes or these Terms, please contact NRCityRomeTours through the contact details published on:

nrcityrometours.com

By using our website or making a booking, you confirm that you have read and understood these Terms & Conditions.