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Questions about a tour, a date, or a group booking? Send us a message and we will come back to you within a day.
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Before you get in touch
For Vatican St. Peter’s Basilica:
Please book your entry tickets at least 10 hours before your visit.
For the Pantheon:
Ensure you book your entry tickets at least 30 minutes in advance.
Most activities can be cancelled free of charge up to 24 hours before the start time for a full refund. A few, such as reserved-entry tickets for St. Peter’s Basilica and the Pantheon, are non-refundable once issued — the cancellation terms are shown on every tour page before you book.
The precise meeting point, with a map and a photo of the spot, is sent in your confirmation email. Please arrive 15 minutes before the start time so the group can enter together.
Tours run in light rain — bring a small umbrella. If the weather makes a tour unsafe we contact you to move it to another day or refund you in full.
Most are. Each tour page lists a “Not suitable for” section with any age or mobility restrictions. Under-6s usually join free but still need to be added to the booking so we can plan group size.
Yes for the Pantheon & Vatican St. Peter’s Basilica and any site with reserved entry, since names are checked against the ticket. A photo on your phone is not always accepted, so carry the document itself.