Privacy Policy

Effective Date: September 2, 2026

 

At NRCityRomeTours, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, create an account, make a booking, contact our team, or use any of our travel-related services.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and the choices available to you.

By using nrcityrometours.com, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

NRCityRomeTours (“NRCityRomeTours”, “we”, “us”, or “our”) operates the website nrcityrometours.com and provides information, booking and related services for tours, attractions, experiences and activities in Rome.

For privacy-related questions, requests or concerns, please contact us through the contact information published on our website.

2. Information We Collect

Depending on how you use our website, we may collect different categories of information.

Information You Provide

This may include:

• Full name
• Email address
• Telephone or mobile number
• Billing or booking information
• Number of travellers
• Booking dates and selected activities
• Information required to fulfil a reservation
• Account login information
• Messages, enquiries and customer-support communications
• Reviews, photographs or other content you voluntarily submit

We only request information that is reasonably necessary for providing our services.

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Language preferences
• Approximate geographic information
• Pages visited
• Date and time of visits
• Referral sources
• Website interaction and performance information

This information helps us operate, secure and improve the website.

3. How We Use Your Information

We may use personal information to:

1. Process and manage bookings.
2. Send booking confirmations and important reservation updates.
3. Provide customer support.
4. Communicate changes, cancellations or other information relating to your booking.
5. Create and manage customer accounts.
6. Improve our website, products and customer experience.
7. Detect and prevent fraud, abuse and unauthorised activity.
8. Maintain website security and technical functionality.
9. Understand general website usage and visitor trends.
10. Send promotional communications where permitted and where you have provided the required consent.
11. Comply with applicable legal, tax, accounting and regulatory requirements.
12. Protect our rights, customers, business and property.

We do not use your personal information for purposes unrelated to our services without an appropriate legal basis or your consent where required.

4. Booking and Payment Information

When you make a booking, certain information must be processed so that your reservation can be completed.

Payment transactions may be handled by third-party payment providers. NRCityRomeTours may not receive or store your complete payment-card information when the transaction is processed directly by an external payment provider.

Payment providers may process information according to their own privacy policies and security procedures.

5. Sharing Information With Service Providers

To provide your booked experience, we may need to share relevant information with third parties, including:

• Tour operators
• Licensed guides
• Attraction or ticket providers
• Transportation providers
• Payment processors
• Booking and technology providers
• Website hosting and security providers
• Analytics providers
• Customer-support providers

We only aim to provide third parties with information reasonably necessary for the relevant service.

Where appropriate, service providers are expected to protect personal information and use it only for the purposes for which it was provided.

6. Legal Requirements

We may disclose personal information where reasonably necessary to:

• Comply with applicable law or a valid legal request;
• Respond to government, regulatory or law-enforcement authorities;
• Protect the rights, safety or property of NRCityRomeTours, our customers or others;
• Investigate fraud, security incidents or unlawful activity;
• Establish, exercise or defend legal claims.

7. Cookies and Similar Technologies

NRCityRomeTours may use cookies and similar technologies to make the website function properly and to understand how visitors use our services.

Cookies may be used for purposes such as:

• Essential website functionality
• Remembering preferences
• Maintaining sessions and accounts
• Understanding website performance
• Analytics and traffic measurement
• Improving content and user experience
• Marketing or advertising, where applicable

Some cookies may be placed by third-party services used on our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

8. Analytics

We may use analytics technologies, including third-party analytics services, to understand aggregated website usage.

Analytics information may help us understand:

• Which pages are visited;
• How visitors navigate the website;
• Which services receive interest;
• General traffic patterns;
• Website performance.

Where third-party analytics providers are used, their own privacy policies may also apply.

9. Marketing Communications

If you subscribe to our newsletter or otherwise provide consent where required, we may send you information about:

• New experiences
• Special offers
• Travel information
• Promotions
• Service updates

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.

Transactional messages relating to an existing booking may still be sent when necessary to provide the service.

10. Reviews, Photos and User Content

If you voluntarily submit a review, photograph, comment or other content to NRCityRomeTours, you should avoid including confidential or sensitive information.

By submitting content, you confirm that:

• You have the necessary rights or permission to submit it;
• The content does not unlawfully infringe another person’s rights;
• The content is not fraudulent, abusive, unlawful or misleading.

Where our website provides an appropriate consent mechanism, you may grant NRCityRomeTours permission to display your submitted content for website, promotional or service-related purposes.

We may remove content that violates our policies or applicable law.

11. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, misuse or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

You should therefore avoid sending confidential information through unsecured communication channels.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing and maintaining booking records;
• Providing customer service;
• Meeting accounting and legal requirements;
• Resolving disputes;
• Preventing fraud;
• Enforcing agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you;
• Ask us to correct inaccurate information;
• Request deletion where legally permitted;
• Restrict or object to certain processing;
• Withdraw consent where processing is based on consent;
• Request a copy of certain personal information;
• Contact an applicable data-protection authority.

To exercise a privacy right, please contact us using the contact details provided on our website.

We may need to verify your identity before completing certain requests.

14. Children’s Privacy

Our services are intended for general travellers and are not specifically directed toward children.

We do not knowingly request personal information from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the situation.

15. Third-Party Websites

Our website may contain links to websites operated by third parties, including attraction providers, payment services, social networks or other travel-related websites.

We are not responsible for the privacy practices, security, content or policies of third-party websites.

You should review the privacy policy of any external website before providing personal information.

16. International Data Transfers

Some of our technology providers or service partners may process information in countries outside the country where you live.

Where applicable law requires safeguards for international transfers, we will seek to use appropriate contractual, technical or organisational measures.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of our website after an update means you acknowledge the updated policy to the extent permitted by law.

18. Contact Us

If you have questions about this Privacy Policy, your personal information or a privacy request, please contact NRCityRomeTours through the contact information available on nrcityrometours.com.

NRCityRomeTours
Website: nrcityrometours.com

Email: support@nrcityrometours.com